What to Expect When You Order from VYOR Diamond Lab

What to Expect When You Order from VYOR Diamond Lab

Buying an engagement ring or custom piece is a genuinely significant moment, and the process itself should feel considered, not overwhelming. Whether you're ordering from our Wembley showroom or entirely online, here's exactly what to expect.

Step 1: Consultation, In Person or Online

We begin with a personal consultation tailored to your specific situation, in showroom or virtually, from anywhere in Australia.

What we typically cover:

• Your budget and realistic timeline
• Preferred stone, lab-grown diamond or moissanite
• Cut shapes you're drawn to
• Any design inspiration or favourite styles you've already gathered
• Metal preference, white, yellow, rose gold, or platinum

If you're not sure where to start, that's genuinely fine, the team will walk through the options with real visual examples rather than expecting you to arrive with a fixed plan.

Step 2: Stone Selection

Once your direction is clear, stones are sourced to match both size and quality goals.

You'll be shown:

• Real photos and video of each specific stone, not generic stock imagery
• IGI certificates for lab-grown diamonds
• Shape, dimensions, and light performance comparisons across options
• Side-by-side choices at different price points

Whether you land on a brilliant round moissanite or a larger radiant-cut lab-grown diamond, the decision is made with real information, not a guess.

Step 3: CAD Design and Quote

With the stone selected, a CAD render of the ring is built to your exact specifications:

• Band width, height, and profile
• Claw prongs, our standard across every design
• Setting style, hidden halo, three-stone, cathedral, and others
• Engraving, accent stones, or other personal detail

A full 360-degree digital model is provided for review and approval, alongside a clear quote with no surprise fees added later.

Step 4: Crafting by Hand

Once approved and a deposit is placed, the ring goes into production. Every piece is made to order by skilled Australian jewellers, built specifically around your chosen stone rather than pulled from stock settings or generic mounts.

This typically takes 4 to 6 weeks depending on design complexity, with progress updates along the way and direct access if you have questions during production.

Step 5: Final Polish and Delivery

Once complete, your ring is:

• Polished and inspected under magnification
• Securely packaged in a signature presentation box
• Delivered alongside your stone certificate and a care guide

You can choose to collect it in person at our Wembley showroom, or have it shipped fully insured anywhere in Australia.

What Clients Have Told Us

“I was nervous about ordering online, but they guided me through every step with updates and videos. The result was even better than I imagined.”
– Sophie, Adelaide

“We booked a virtual consult and felt instantly comfortable. From CAD to final ring, the whole process was seamless.”
– Michael, Brisbane

“Their no-pressure vibe and clarity made this such a calm experience. We never felt rushed.”
– Jas & Arjun, Melbourne

Frequently Asked Questions

Can I order from interstate?
Yes, most clients are based outside Perth. Full virtual design services, video calls, CAD models, and insured shipping across Australia are all part of the standard process.

How long does the full process take?
From initial consultation to final delivery, generally around 4 to 6 weeks depending on design complexity.

Do you offer resizing?
Yes, a complimentary first resize is included if the initial fit isn't quite right.

What if I need a rush order?
Let us know your deadline during the consultation, and we'll do everything reasonably possible to accommodate it.

Can I track progress during production?
Yes, updates are provided at each stage, and you can reach out any time for a status check.

Ready to Begin?

Whether you're planning a surprise proposal or designing together as a couple, the process is built to feel considered from the very first conversation through to delivery.

Explore our Custom Jewellery Design page, or book a consultation to begin.