Warranty & Care Policy

VYOR Diamond Lab

28/350 Cambridge, Street, Wembley WA 6014

+61405670914 · design@vyor.com.au

ABN [53600745408

Last updated 25/09/2026

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Everything below is in addition to these rights, not instead of them. Nothing on this page limits them.

1. Included with every VYOR piece

Lifetime Manufacturing Warranty

Covers engagement rings, wedding rings and fashion rings made by VYOR, for as long as the original owner owns the piece.

What we repair or remake at no cost:

• Porosity, surface pores or blemishes in the metal
• Settings found to be uneven at collection or during servicing
• Chips or nicks in stones identified at collection or during servicing
• Rhodium plating faults identified at collection or during servicing

2 Year Manufacturing Warranty

Applies to earrings, chains, bracelets and pendants from the date of completion. Structural faults in these pieces almost always appear within the first few months of wear.

Complimentary cleaning and inspection

For as long as you own a piece we made, bring it to our Wembley showroom any time for cleaning and a gemologist inspection, at no charge. There is no limit on how often.

One complimentary resize, within 6 months

One free resize within 6 months of your ring's completion date, up to 2 sizes larger or smaller. The resize range available for your specific design is listed on its product page, please check before you buy.

Free resizing is not available on full eternity bands, bands set with stones to the base, or designs where resizing would compromise the structure. We tell you before you buy if your design is affected.

If your ring has already been resized from its original size and you request a further adjustment, our workshop will first assess whether additional resizing is possible. We recommend having your finger measured at our Wembley showroom before the first resize.

After 6 months, or once the complimentary resize has been used, resizing is charged at our published rates below.

2. What a manufacturing fault is not

Fine jewellery is worn on a hand, every day, and it shows. The following are normal and are not manufacturing faults:

• Dents, abrasions and scratches on the setting
• Claws that wear thin, bend or catch, and stones lost as a result
• Chips or breaks in gemstones from impact
• Discolouration or pitting from chemicals, chlorine, cleaning products or cosmetics
• Rhodium plating wearing away from white gold over time

This is ordinary wear, and it is exactly what our servicing exists for. We recommend a professional inspection every 12 months. An inspection is not a condition of your warranty, we will not void your warranty if you miss one.

3. Requesting warranty work

1. Contact us and describe the issue. Photographs help.
2. Bring the piece to our Wembley showroom, or post it to us.
3. Postal requests require a $40 deposit. If the issue is found to be a manufacturing fault, the deposit is refunded in full and the repair is free. If it is not, the deposit covers insured return shipping and we quote you for the work.
4. Assessment is free either way. We never begin chargeable work without your approval.

Proof of purchase is required. Work carried out by another jeweller ends this warranty, though it does not affect your rights under the Australian Consumer Law.

Most servicing is completed within 10 to 14 business days.

4. Servicing prices

For work outside the warranty and outside your complimentary resize. We always quote before we begin, and if you decline the work we return your piece with nothing done.

See Price List on Service Page

5. VYOR Care plan terms

What it is. VYOR Care is a prepaid servicing agreement between you and VYOR Diamond Lab. It is not a contract of insurance and it is not a financial product. You are prepaying for maintenance services that we carry out ourselves.

Term. 3 years or 5 years from the date you receive your piece.

Eligibility. Available on pieces made by VYOR, at the time of purchase or within 30 days of delivery. One plan covers one piece.

Included:

• An annual clean, inspection and written condition report, once per 12-month period. Inspections do not accumulate or roll over.
• Full Restorations — professional polish, refinish and rhodium re-plate where the metal is white gold. One on the 3 Year plan; two on the 5 Year plan, no more than one in any 24-month period.
• Insured return shipping within Australia on each Full Restoration.
• 30% (3 Year) or 40% (5 Year) off all other bench work at the rates published above.
• An annual Replacement Value Certificate on the 5 Year plan.
• Priority turnaround ahead of standard servicing.

Not included: replacing or re-cutting centre stones; loss, theft or accidental damage; pieces not made by VYOR; work by another jeweller; any service we assess as beyond ordinary maintenance, which we quote at your plan discount.

Total services provided under a plan will not exceed the purchase price of the piece.

Requesting service. Contact us to arrange an inspection or Restoration. We assess your piece and tell you what falls within your plan and what does not before any work starts.

Cancellation. Full refund within 30 days of purchase if no service has been used. After that, a pro-rata refund of the unused portion of the term, less the published retail value of any services already provided.

Transfer. Transferable once, to a partner or to the recipient of a gifted piece. Notify us in writing.

Changes. We will not change what your plan includes during its term.

6. Insurance is a separate thing

Neither our warranty nor VYOR Care is insurance. Neither applies if your piece is lost, stolen or accidentally damaged. For that you need a separate insurance policy, and we encourage you to arrange one whatever you decide about VYOR Care.

We refer clients to Q Report, who specialise in jewellery and allow you to bring your piece back to us for any repair work.

Q Report insurance is issued by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and distributed by Jewellers Loop Pty Ltd (ABN 47 110 767 087, AFSL No. 556525) (Jewellers Loop), trading as Q Report under a binding authority provided by Chubb. As a referrer, the jeweller receives a referral fee for a referral and for any policy issued as a result of this referral. This referral does not constitute a recommendation or endorsement of the insurance policy by the referring jeweller. Before making a decision, please consider the PDS and TMD available from the Q Report website.

7. Replacement Value Certificates

A Replacement Value Certificate states the current cost for VYOR Diamond Lab to remake your piece to its original specification. It is issued by the maker of the piece and is not an independent valuation prepared by a registered valuer. Some insurers require an independent valuation — please check with yours.

Questions

How long do I have for my free resize?

6 months from your ring's completion date, up to 2 sizes. After that, resizing is $295.

Do I need VYOR Care to have a manufacturing fault fixed?

No. Manufacturing faults are repaired free under our Lifetime Manufacturing Warranty and under your rights in the Australian Consumer Law. VYOR Care covers ordinary maintenance, which is not a fault at all.

Will my warranty be void if I don't come in for an inspection?

No. We recommend an annual inspection, but it is not a condition of anything.

Can my ring be resized at all?

Most can, up to 2 sizes. Full eternity bands and bands set with stones to the base cannot. The resize range for your design is listed on its product page.

What if I live outside Perth?

Everything works by post. Contact us and we send packing instructions.

Is VYOR Care insurance?

No. It is a prepaid servicing plan. We perform the work ourselves. For loss, theft and accidental damage you need a separate insurance policy.

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